Terms and Conditions

You, Out of Love and the website

This website, found under the www.outoflove.co.uk (url) is operated by Out of Love (Trading Name) and references to “our”, “we” and “us” shall be deemed to be references to Out of Love. References to “your”, and “you” shall be deemed to be references to the person placing an order via www.outoflove.co.uk.

Once an order is placed with Out of Love you will be deemed to have agreed, read and understood these Terms and Conditions. If you do not agree with any part of these terms, then you should contact us before placing an order by emailing [email protected] or calling 01483 418268.

Once you have placed an order via our website you are making an offer to Out of Love to buy the products detailed in your order upon the terms described in your order.

When you have placed your order Out of Love will send you a confirmation email to say that we have got your order but this does not mean that we have taken up your offer to buy our goods. The contract between you and Out of Love for the sale of our goods will only come into force once the order has been accepted, processed and dispatched to you.

Where possible we ensure prices and goods are available but this is not always possible and so maybe subject to change at anytime.

Your right to cancel

Once accepted by us, you may cancel your order for any reason up to the point of dispatch (except for bespoke and one off pieces of handmade furniture). If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.


If you are not completely happy with the goods that you have picked you may return them to us within 30 days of receipt. We will be more than happy to offer you a refund or exchange. Refunds are only given if the goods are unused, complete and in perfect condition with the original packaging.

Other than faulty/damaged items (please email [email protected], with order number, and telephone number and we will deal with faulty items as quickly as possible but we must be notified of any faults/damages within 48 hours of delivery), you will need to arrange your own returns and pay for the postage of the goods to us. The cost of the postage will only be refunded if the goods are found to be faulty. Refunds of cost of postage require proof of postage and take 30 days.
If for any reason you would like to return your piece or pieces of furniture (other than bespoke and handmade pieces) then please re-wrap it in its original packaging and email us within 28 days and we will arrange collection. You will be charged for a furniture return. If we arrange to have any returns collected from you , then the cost will be charged to you and may be deducted from any refund to you. We will only refund postage costs where the item is returned faulty.
To return goods please fill in the relevant section of your Advice note, put the goods and the advice note back in the parcel and send to:

Returns Department,
Out of Love,
Orchard House,
Portsmouth Road,
Milford, Surrey,
GU8 5DR.

When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

Payment, Privacy and Taxes

We accept online payment in a secure environment by credit card. We currently accept Visa, MasterCard, Delta, Switch, Maestro, and American Express. All prices and invoices are shown in pounds sterling (£).
We keep a record of your Invoice along with your name and address and we add your name to our e-mail list to receive monthly updates, offers and promotions. At no point do we store your financial information. Our merchant services provider (PayPal) ask for your credit card details everytime you enter into a transaction with us through them. If you have an account with Paypal then you need to look at their privacy details to see what financial details they hold about your account.
Our e-mail updates ALWAYS give you the opportunity to unsubscribe and then your details are completely cleaned from our Newsletter database.

All prices shown on www.outoflove.co.uk are accurate at the time of publication and are in pounds sterling (£) and are inclusive of UK sales tax (VAT) at the current rate. We only deliver within the UK.

Whilst we take every effort and reasonable care to keep your order and payment details secure, we cannot be held responsible for any loss you may suffer if a third party procures unauthorized access to any information that you supply when accessing or ordering from the Out of Love website.

All of our product range is shown on the website and we try where possible to have the majority of our range in stock. This however is not always possible and where it is not we will notify you within 24 hours as to the estimated delivery date of your item(s).

All dates quoted for delivery are estimated delivery dates only and may be subject to change and we cannot accept any liability for loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. All orders received and accepted before 4pm will, subject to availability, be dispatched on the following day for a 7 working day delivery. Those orders received and accepted after 4pm will be dispatched on the day after the next day. Furniture and bespoke items are subject to their own delivery schedules and you must look at the individual items for delivery details.

Description of items

Out of Love pay a great deal of attention to ensuring that the way we describe and explain our goods are correct at the time of publication. However, these descriptions and explanations of products are not intended to be binding and are only to give a general description of the goods. Also, while the color photographs of the goods are a close representation, we cannot accept any responsibility for any variation in color made by the browser software or computer system that you use.

Disclaimer and limitations of liability

Out of Love does not look to limit or exclude liability for death or injury to an individual arising from its negligence or that of its directors, members, employees or agents or for any misrepresentation that maybe fraudulent.

To the maximum extent that the law permits and save as provided above, neither Out of Love nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Out of Love or any of its directors, members, employees, agents or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

In these conditions the limitations of liability shall apply equally for the benefit of Out of Love and any other associated company of Out of Love as if references to Out of Love included references to each such associated company.

While Out of Love takes reasonable measures to ensure that the information on www.outoflove.co.uk is accurate and up to date, it does not give any warranty as to its completeness or accuracy and Out of Love will not be responsible for the results arising from the use of such information if it has mistakes or omissions.
While Out of Love takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Out of Love will not be liable nor responsible for your use of any other websites that you can access via links within www.outoflove.co.uk. Out of Love does not run these websites and is not responsible for any of their content. Any links are there merely as a service to users of www.otoflove.co.uk and their inclusion in this website does not constitute an endorsement by or affiliation with Out of Love.

The entire liability of Out of Love under or in connection with any contract for any goods to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Out of Love will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Out of Love may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Out of Love.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Copyright and Trademark

Everything on the Out of Love website (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Out of Love or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The modification, copying, reproduction distribution or incorporation into any other work of part or all of the material available on www.outoflove.co.uk in any form is prohibited save that you can:
Print, copy (one copy only) or download parts of the material on this website only for the purpose of using www.outoflove.co.uk in good faith for domestic purposes or placing an order with Out of Love; and Print, copy (one copy only) or download the material on this website for the purpose of sending to individual third parties for their personal information only and that you seek no commercial advantage or benefit from doing this and you acknowledge Out of Love as the source of said material and inform the third party that these conditions apply to them and that they must comply with them.

Law and territory

When using this website and these Terms and Conditions, your use is governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

www.outoflove.co.uk and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to look at requests for goods and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any goods or promotions not permitted under your local law are not offered to you.

Our details

Out of Love (Trading name),
Orchard House,
Portsmouth Road,
T: 01483 418268